Effective Date: April 2024

At TowelTexas.com, we strive to provide our customers with the highest quality textile products. However, sometimes you may need to return or exchange a product. To ensure a smooth and convenient process, we have established the following Return and Exchange Policy:

Eligibility for Returns and Exchanges

We accept returns and exchanges for unused and unopened items within 30 days from the date of purchase.

Conditions for Returns and Exchanges

Items must be in their original, unopened packaging. Items must be unused, unwashed, and in a resalable condition. Proof of purchase (receipt or order confirmation) is required for all returns and exchanges.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps: Contact our Customer Service team at [email protected] or call us at +1 (713) 890 95 25 within 30 days of your purchase to request a Return Authorization (RA) number. Clearly mark the RA number on the outside of the package. Pack the items securely in their original packaging, along with a copy of the receipt or order confirmation. Ship the package to the address provided by our Customer Service team.

Return Shipping Costs

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

Inspection and Processing

Upon receiving your returned items, we will inspect them to ensure they meet the return and exchange criteria outlined in this policy. Refunds or exchanges will be processed within 5 business days after the returned items are received and approved.

Refunds

Refunds will be issued to the original form of payment. Shipping fees, if any, are non-refundable unless the return is due to an error on our part or a defective product.

Exchanges

If you choose to exchange your item, please specify the replacement item you would like when requesting your RA number. We will ship the replacement item once the original item is received and inspected.

Non-Returnable Items

For hygiene reasons, certain items such as opened bedding, pillows, and personal care items cannot be returned unless they are defective.

Defective or Damaged Items

If you receive a defective or damaged item, please contact our Customer Service team within 30 days of receipt. We will arrange for a replacement or a refund, including return shipping costs.

FOR B2B AND WHOLESALE CUSTOMERS

NO REFUNDS ON ALL SALES, ALL SALES ARE FINAL

TowelTexas.com does not accept returns for sales to B2B and Wholesale customers. All sales are final and cannot be changed.

Quality Control and Damaged Products

When receiving the shipped goods, please check the packages carefully. If you detect any damage or defects to the goods, please contact the delivery company immediately. Do not accept damaged goods and contact us to report the situation. In this case, we will assist you with the replacement or return of the damaged goods.

Contact Us

If you have any questions or need further assistance regarding our Return and Exchange Policy, please feel free to contact our Customer Service team at [email protected] or call us at +1 (713) 890 95 25. We appreciate your business and are committed to providing you with the highest-quality linens and towels. Thank you for choosing TowelTexas.com for your fine linen needs. Sincerely, TowelTexas.com Phone: +1 (713) 890 95 25 Email: [email protected]